“This system outage was caused by a break in connectivity in services from a UK network provider. In a statement to the Irish Mirror, the Aer Lingus spokesperson said: “Aer Lingus sincerely apologises to customers for the severe disruption caused on Saturday by the unavailability of our key systems for check-in, boarding and our website. One woman who managed to get through on the helpline complained that the phone agent was in the Philippines and did not know where Dublin is in the world. Throngs of passengers, including stranded tour groups and disappointed holidaymakers, then complained of having their plans axed and of being stranded and then not being able to reach the airline’s customer service teams. Long queues of fed-up travellers formed inside and outside Terminal 2 at Dublin Airport as Aer Lingus attempted to check-in flights manually. The problem emerged at 9am on Saturday and by 2pm, Aer Lingus announced that all flights in and out of Dublin Airport involving destinations in Europe and the UK had to be cancelled. Forecasters predict 'much better' weather for Ireland as Met Eireann pinpoints day it will turn.Rescue dog hailed a hero after saving Irish family from house fire tragedy.Sinn Fein leader Mary Lou McDonald TD arrived back into Dublin Airport from San Francisco on Sunday and reported delays of at least two hours for her luggage.Īer Lingus vowed to get its flights back on track.Ī spokesperson told the Irish Mirror on Monday: “We plan to operate as scheduled today and going forward.”įlyers also received an apology from Aer Lingus chiefs who acknowledged the difficulties experienced by thousands of customers. Several Liveline callers revealed the ongoing luggage problems after arriving at Dublin Airport, with some passengers revealing that they have waited several weeks. Talk about Covid, there were people everywhere and luggage was all over the place.” Michelle said: “It was absolutely packed.
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Passengers waited half an hour for steps to disembark, plus another two-and-a-half hours for luggage, while some had to leave for connecting flights, despite tannoy announcements telling people not to leave without their bags. We’re heartbroken.”Īer Lingus passengers faced with chaotic queues as 'IT issue' prevents any check-ins (Image: Twitter, Gavin, whose Aer Lingus flight from Corfu to Dublin was cancelled but got home with another airline via Germany, said: “When we arrived into Dublin Airport, oh my God, the chaos was unbelievable.” We’ve missed the cruise and we don’t know if we’re going to get our money back. “That was the last thing we heard until they said, ‘Look, you have to go home now, your flight’s cancelled’. He arrived at Dublin Airport at 6.45am and was told nearly 10 hours later at 4.30pm that the flight was cancelled.Įmmet said: “We were initially told there was a slight IT glitch. Newly married Emmet Byrne was flying to Miami on Saturday to join a once-in-a-lifetime €5,000 honeymoon cruise and now fears he will lose that money. Stranded travellers and disappointed holidaymakers unleashed their frustrations online and on RTE Radio 1’s Liveline show.
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Read More: The Queen's funeral mourners list - Irish reps and those who make the cutĪer Lingus pledged on Monday to return to a full schedule - but the weekend disruption continues for thousands of passengers. Similar horror stories were revealed yesterday following the weekend chaos at Dublin Airport while the airline tried to return to uninterrupted scheduling.Ī systems outage on Saturday caused the cancellation of 52 Aer Lingus flights in and out of Dublin Airport for destinations in Europe and the UK. Furious Aer Lingus passengers lashed out after they were told their flights would go ahead – only for them to be cancelled when they got through security.
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